Shipping Policy
Shipping Rates & Delivery Times
We provide free ground shipping on all orders within the 48 mainland United States. For shipments to Alaska and Hawaii, there’s a flat-rate shipping fee. Right now, we don’t offer international shipping, but we’re working on making that happen soon!
If you need your order sooner, faster shipping options are available, and the cost will be shown at checkout.
Please be aware that due to extra precautions being taken to ensure the safety of our fulfillment team, there may be occasional delays in delivery.
Processing Time
Once you place your order, we aim to get it shipped out within 1–3 business days from our fulfillment center. We ship Monday through Friday, so if you place an order over the weekend, it’ll ship on Monday. As soon as your order is on its way, we’ll send you a tracking number so you can follow its journey.
Keep in mind that shipping carriers might experience delays beyond our control, but if there’s a major delay, we’ll reach out to you by email or phone.
Our goal is to get your order to you as quickly and safely as possible.
Taxes, Customs, and Duties
Since we currently only ship within the U.S., there are no customs or duties to worry about—just regular sales tax.
Damages
If your order gets damaged or lost during shipping, please reach out to us at contact.ergonova@gmail.com, and we’ll help you sort it out.
Return Policy
If you’re not completely happy with your purchase, you can return it within 30 days for a full refund.*
Please note that you’ll be responsible for the cost of return shipping.
*Any expedited shipping costs (if applicable) are non-refundable.
For more information, check out our Return & Refund Policy.