Privacy Policy

This Privacy Policy outlines how we collect, use, and share your personal information when you visit or make a purchase from ergonova.com (the “Site”).

Personal Information We Collect

When you visit our Site, we automatically gather certain information about your device. This includes details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you navigate through the Site, we also collect information on the specific web pages or products you view, the websites or search terms that led you to our Site, and how you interact with it. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • Cookies: These are data files placed on your device that often include an anonymous unique identifier. For more details about cookies and how to disable them, visit All About Cookies.
  • Log Files: These track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect specific information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Use Your Personal Information

We use the Order Information that we collect primarily to fulfill any orders placed through the Site (this includes processing your payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • Provide you with information or advertising related to our products or services based on your preferences.

We use the Device Information we collect to help screen for potential risk and fraud (particularly through your IP address) and to improve and optimize our Site. This includes generating analytics about how our customers browse and interact with the Site and assessing the success of our marketing and advertising campaigns.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For instance, we utilize Shopify to operate our online store—more information on how Shopify handles your Personal Information can be found here. We also use Google Analytics to understand how our customers utilize the Site—more about Google’s use of your Personal Information can be found here. You can opt out of Google Analytics here.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Additionally, the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may also share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to protect our rights.

Behavioral Advertising

As mentioned above, we use your Personal Information to deliver targeted advertisements or marketing communications that we believe may be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising by using the following links:

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at About Ads.

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we receive a Do Not Track signal from your browser.

Your Rights

If you are a resident of Europe, you have the right to access the personal information we hold about you and request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the information provided below.

Furthermore, if you are a European resident, please note that we are processing your information to fulfill contracts we may have with you (for example, if you make an order through the Site) or otherwise to pursue our legitimate business interests as outlined above. Also, be aware that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will retain your Order Information for our records unless you request that we delete this information.

Changes

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 12.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at contact.ergonova@gmail.com